Privacy Policy for Selene Serenity
At Selene Serenity, located at 871 Oakwood Avenue, Suite 305, Toronto, Ontario, M6E 2W2, Canada, we are dedicated to crafting artisan cosmetics, including handmade soaps, natural lip balms, sugar body scrubs, handmade bath bombs, body and hair oils, creams with botanical extracts, clay face masks, aromatic skincare oils, and skincare gift sets. We are committed to protecting the privacy and security of the personal information collected from users of our online platform. This privacy policy outlines how we collect, use, disclose, and protect your information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and other relevant Canadian privacy legislation.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, shipping address, billing address, email address, and telephone number when you make a purchase, create an account, or contact us. This information is essential for order processing, delivery, and customer support.
- Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other payment method information. Please note that we do not store full credit card numbers on our servers; this data is processed securely by third-party payment processors.
- Order and Purchase History: Details of the products you have purchased from our online platform, including order numbers and dates, which helps us understand your preferences and improve our product offerings.
- Communication Data: Records of your communications with us, including emails, chat conversations, and other inquiries. This helps us provide effective customer service.
- Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referring pages, and access times. This data is collected automatically through cookies and similar technologies.
- Marketing and Communication Preferences: Your preferences in receiving marketing communications from us and our third parties.
How We Use Your Information
We use the collected information for various purposes, primarily to operate our business and provide you with our artisan cosmetic products.
- To Process Orders and Deliver Products: To fulfill your purchases of handmade soap, natural lip balms, sugar body scrubs, bath bombs, and other products, including shipping and billing.
- To Manage Your Account: If you create an account on our site, we use your information to manage your registration, provide access to special features, and maintain your purchase history.
- To Improve Our Products and Services: By analyzing your preferences and feedback, we can refine our formulations, develop new products (such as creams with botanical extracts or aromatic skincare oils), and enhance the overall user experience of our platform.
- For Customer Support: To respond to your inquiries, complaints, and provide necessary assistance related to our products or your orders.
- For Marketing and Promotional Communications: With your consent, we may send you information about new products, special offers, and events related to Selene Serenity, including our latest skincare gift sets or clay face mask blends. You can opt-out of these communications at any time.
- To Ensure Security and Prevent Fraud: To protect our online platform, our customers, and our business from fraudulent transactions and other illegal activities.
- To Fulfill Legal Obligations: To comply with applicable laws, regulations, and legal requests.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal identification information to outside parties without your consent, except as outlined below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, such as payment processors, shipping companies, IT service providers, and marketing platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required to do so by law, in response to a court order, or to cooperate with law enforcement or other governmental agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encryption technologies (SSL/TLS), and restricting access to personal data to authorized personnel only. Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us. We will respond to your request within the timeframes required by applicable law.
Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small files placed on your device that store specific data about your visit. You have the option to set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our online platform. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of the policy (note: no date is strictly set in this current generated policy content, however it implies such a change). We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us at:
Selene Serenity
871 Oakwood Avenue, Suite 305
Toronto, Ontario, M6E 2W2
Canada